5 steps towards better Employee Experience

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_Ill bet most of the companies that are in life-or-death battles got into that kind of trouble because they didnt pay enough attention to developing their leaders._ - Wayne Calloway

It's said often a business is only as successful as its employees.

Thats why investing in an individual's learning and development through **positive workplace coaching** is invaluable for organisational success.

In fact, the Institute of Coaching reports that 70% of individuals who receive coaching notice an improvement in their workplace performance and relationships.

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Especially in the wake of the COVID-19 pandemic, coaching is not only valuable to an organisation  its essential to grow and retain your talent pool.

So, what exactly is workplace coaching and why is it a vital aspect of business growth and development?

Here's what you need to know.

_Coaching is unlocking peoples potential to maximise their own performance. It is more often helping them to learn rather than teaching them._ - John Whitmore

Workplace coaching is action orientated and future focused.

It involves **reinforcing an employee's strengths and identifying areas for improvement** , typically through set performance related goals, skills and objectives. It looks to provide employees with the skills, knowledge and tools they need to flourish in the workplace.

In his book _The Coaching Habit_ , Michael Bungay Stainer unpacks [_seven key questions_](https://www.thegrowthfaculty.com/blog/GREATIDEASTheCoachingHabitbyMichaelBungayStanier) coaches can utilise to see great results. He shows that by **saying less and asking more** , great coaching can unlock your teams potential, elevate communication skills, and [_motivate_](https://www.thegrowthfaculty.com/blog/advicemonsterdemotivatingteam) and nurture employees by creating a [_psychologically safe workplace_](https://www.thegrowthfaculty.com/blog/psychologicallysafeworkplaces).

Coaching is often an element of a companys learning and development program, typically centred around an individual or team training initiative. It can be conducted either internally by managers or leaders, or via an external coach.

Workplace coaching isnt just for new employees either  even those in long-term senior roles can benefit from coaching. As leadership coach [_Heather Warner_](https://www.thegrowthfaculty.com/blog/memberspotlight) outlines, by teaching senior leaders  **how to fish** , theyll be able to pass these skills on to their own team members.

What Is Coaching in the Workplace?

Mentoring is development focused. It involves an experienced individual sharing their knowledge to develop anothers skills.

Coaching is performance focused. It guides, supports and challenges the individual to reach their professional potential through specific, measureable goals.

In his book and recent [_masterclass with The Growth Faculty_](https://www.thegrowthfaculty.com/blog/michaelbungaystaniercoachingquestions) , **Michael Bungay Stainer** outlines that instead of showing and giving advice, great coaching is about:

* **Being lazy:** Not doing others work for them 
  * **Being curious:** Asking questions 
  * **Being often:** Every interaction becomes coach-like if you stay curious a bit longer

How Does Coaching Differ from Mentoring?

_I never cease to be amazed at the power of the coaching process to draw out the skills or talent that was previously hidden within an individual, and which invariably finds a way to solve a problem previously thought unsolvable._ - Timothy Gallwey

When done right, coaching has an immense impact on the personal and professional lives of employees. Some of the most notable benefits of workplace coaching include:

4 Reasons You Need Workplace Coaching

The driving purpose of workplace coaching is to equip employees, no matter the industry, with the tools and knowledge required to improve their skills.

As Bob Nardelli excellently puts it:

_I absolutely believe that people, unless coached, never reach their maximum capabilities._

Rather than lead and follow, the relationship between a coach and an employee is collaborative. Coaches **actively listen** and guide an employee towards **constructive reflection** and **self-correction.**

By gently nudging employees out of their comfort zone, successful coaching helps employees gain a better understanding of themselves, their strengths and areas for improvement. It fosters meaningful relationships and skills, emphasises the importance of teamwork and paves the way for better decision making.

1. It Sets Employees Up for Success

Critical reflection is essential for meaningful progress in the workplace.

It gives us the insight required to learn new skills, improve and analyse our strengths and weaknesses. It also builds empathy and [_emotional intelligence_](https://www.thegrowthfaculty.com/blog/emotionalintelligence)  both essential [_qualities of great leadership_](https://www.thegrowthfaculty.com/blog/10leadershipqualities2022).

However, Dr Stephen D. Brookfield highlights that **few of us are able to critically reflect effectively on our own**. Thats where workplace coaches come in.

A coach helps employees gain a better understanding of their strengths, weaknesses and areas for improvement. They encourage employees to critically reflect on past actions, learnings and mistakes and how these can improve future workplace performance and overall wellbeing.

With this level of self-awareness, employees are more confident to take on challenges and further their personal and professional development.

2. It Encourages Critical Reflection

Businesses that engage their employees through workplace coaching report [**_59% less turnover_**](https://www.gallup.com/workplace/236366/right-culture-not-employee-satisfaction.aspx).

Thats right, workplace coaching is an **excellent way to engage, support and validate your employees.**

Employees interpret coaching as a sign that they are cared for and a valuable asset to the organisation. It shows leaders are genuinely invested in advancing their career path and willing to equip them with the tools they need to do so. In turn, coaching improves employee engagement, satisfaction and commitment to the business.

3. It Improves Job Satisfaction

It goes without saying - a [_disengaged workforce_](https://www.thegrowthfaculty.com/blog/leadershipemployeeengagement) is not a productive one.

Coaching looks to improve productivity and performance by giving employees the appropriate tools and knowledge to perform at their best. In fact, [_research_](https://instituteofcoaching.org/coaching-overview/coaching-benefits) shows that implementing a coaching program can improve employee productivity and team performance by **50%**.

Coaching motivates and empowers employees, giving them a sense of purpose, direction and a clear set of goals to work towards.

When employees feel driven to perform at their best, greater productivity naturally follows.

4.It Increases Productivity

3 Examples of Coaching Methods in the Workplace

Executive coaching is essential for meaningful [_leadership development_](https://www.thegrowthfaculty.com/blog/leadershipdevelopment). It focuses on enhancing the performance of team and organisational leaders, helping them alter potentially hindering behaviours or transition into new roles.

Executive coaches are typically experienced individuals from an external company. They help leaders understand their strengths, how theyre perceived by others, set goals and identify how to achieve them.

If you are interested in hiring an executive coach, we have a [_helpful guide_](https://www.thegrowthfaculty.com/blog/businesscoach) on how to choose a quality coach you can trust.

Executive Coaching

Team coaching fosters communication and productivity between workplace teams. Because lets face it  even high achieving employees can struggle to work effectively in a team.

Beneficial for teams at all levels, team coaching helps employees **unite around a common purpose** , take accountability for their actions and make constructive decisions.

It provides individuals with the opportunity to **identify problems** and solve them together as a team.

As a result, team coaching boosts productivity, communication and morale of the team, enabling them to work better together and produce stronger results.

Team Coaching

Integrated coaching is when coaching sessions form a part of a broader **leadership development** initiative. It involves employees reflecting upon and discussing their learnings and holding themselves accountable to their goals.

The goal of integrated coaching is to ensure employees remember, internalise and apply the valuable lessons they learn in the time following their leadership training.

Integrated Coaching

Many organisations put off workplace coaching because they dont know where to start. So, heres **4 simple steps** to help get the ball rolling - the benefits will be well worth the effort.

4 Easy Steps to Implement Workplace Coaching

Be clear with your employees from the beginning about **the goal** of the coaching session/s and your expectations for them.

You can do this by setting deadlines and clear benchmarks, so your employees know exactly what they are working towards. This helps them effectively manage their learning and development and creates a [_culture of accountability_](https://www.thegrowthfaculty.com/blog/accountabilityproductivity).

1. Set Clear Goals

Every employee learns differently. Thats why it is important to determine the **right coaching style** and technique that works best for every individual.

This will help employees get the most out of each coaching session and prevent wasting time on tactics that dont resonate with them.

2. Determine the Best Approach

Monitoring progress and encouraging regular **feedback** is crucial to the success of your coaching program.

Regularly follow up on feedback, promptly address issues and celebrate the accomplishments of your employees along the way. This will let them know that you are genuinely interested in their development.

3. Monitor Progress & Encourage Feedback

Lastly, encourage further development to enhance your coaching by combining it with education.

Our [_Growth Faculty Pass_](https://join.thegrowthfaculty.com/growthfacultypass/) grants your employees **12 months of unlimited access** to masterclasses and interviews with world-class coaches and thought leaders, engaging events, networking opportunities and an on-demand library of leadership resources.

The Growth Faculty Pass helps educate your workforce at scale. It creates smarter teams, boosts resilience and helps attract and maintain talent.

Photo by [Maxim Tolchinskiy](https://unsplash.com/@shaikhulud?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText) on [Unsplash](https://unsplash.com/photos/Mza_iyInfFE?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText)

4 Reasons You Need to Implement Workplace Coaching

Benefits of coaching in the workplace

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4 Reasons You Need to Implement Workplace Coaching

Benefits of coaching in the workplace

Keep informedStay Inspired

Keep informed
Stay Inspired