Faith Popcorn On AI and the Transformation of Tomorrow

5 Practical Leadership Development Strategies That Work

Session 3: Senior Leadership Program: Customer Focus & Accountability

_Everyone is a leader. Including you._  Kirstin Ferguson

Modern leaders have a job to do.

Theres a **war on talent** and 67% of employees **dont feel engaged.'** \(1\) There are record levels of **burnout** and lots of **quiet quitting.** Post-pandemic we find ourselves in a volatile \(VUCA\) world and people have **change fatigue**.

Kirstin Ferguson in her book [_Head & Heart: The Art of Modern Leadership_](https://www.thegrowthfaculty.com/event.php?eventId=a1J9g0000004p8OEAQ) says modern leadership is not about a formal title, it is about the impact and influence **** you have on others.

_We dont want leaders who only seek to command others, but instead who draw on the strengths and collective leadership of those around them._ she says.

So what are the **qualities and characteristics** of a modern leader? And are they so different to the traditional types of leader? Lets take a look.

[**Free Download** : 10 Leadership Qualities That Will Help Solve Challenges in 2023](https://thegrowthfaculty.ac-page.com/leadershipqualities)

_It cannot be overstated just how influential a bad boss can be in causing people to leave._  McKinsey & Co.

We know [different leadership styles](https://www.thegrowthfaculty.com/blog/leadershipstyles) result in stark differences in team performance and happiness.

Modern leaders work hard to have a **positive impact** on those they lead. A [UK study](https://irishtechnews.ie/fuelling-success-through-happiness-positive-leadership-2/) found happiness leads to a 12% spike in productivity, while unhappy workers prove to be 10% less productive.

Traditional command and control leadership uses authority to push though crises. However, a [China study](https://fbr.springeropen.com/articles/10.1186/s11782-019-0066-x) found authoritarian leadership negatively affected subordinates task performance.

The traditional leader may run a one-leader show by doing all the thinking, micromanaging, diminishing others, and displaying other [diminisher leader](https://www.thegrowthfaculty.com/blog/multipliersanddiminishers) traits.

By contrast, the modern leader draws on the strengths and **collective leadership** of others, considers [employee wellbeing](https://www.thegrowthfaculty.com/blog/monthofmindfulnessChelseaPottenger), is humble, and continually learning.

How is Modern Leadership Different From Traditional Leadership?

Research shows a **30% increase in business performance** can be directly attributed to the  _climate_ that leaders create through their style of leadership.

Modern leadership creates a temperate climate; its principles centred around **connecting with the human needs** of the people on their teams.\(2\)

Since the pandemic, workers attitudes to their bosses and the workplace has shifted. The post-pandemic employee wants to be:

- **Cared for.**

What Are the Principles of Modern Leadership?

Safe.

- Doing something **meaningful and inspirational.**

- Developed, coached and mentored so they can **advance their careers.**

- Given **autonomy and flexibility,** not micromanaged. According to a July 2022 study of 13,382 global workers by consulting firm McKinsey & Company, [**40% said workplace flexibility was a top motivator**](https://www.mckinsey.com/business-functions/people-and-organizational-performance/our-insights/the-great-attrition-is-making-hiring-harder-are-you-searching-the-right-talent-pools) in whether they stayed in a role.

Below we list the modern leadership principles best suited to these outcomes.

Challenged.

There is no doubt the military-shaped command and control leader is courageous when leading troops into battle or out of a crisis.

However, a modern leader also displays a different kind of courage.

It is the courage to be seen as a **flawed human** ; to be **vulnerable** among your peers and colleagues. It is the courage to do the **right thing** , not the convenient thing. It is the courage to ensure people feel safe to [make mistakes](https://www.thegrowthfaculty.com/blog/psychologicallysafeworkplaces) so they can learn. It is also the courage to be deeply **humble**.

Former Australian soccer captain Craig Foster, speaking to Kirstin Ferguson for her book, says _Courage is the willingness to lift other people up and give credit to others, not oneself._

Courage

Most movies, from Breakfast at Tiffanys to Harry Potter, use the storytelling arc of the heros journey.

The main character goes on a journey of learning, **self-discovery** , and self-transformation. With this new self-awareness they can be fully available to love and help others.

_Vertical Growth_ author [Michael Bunting](https://www.thegrowthfaculty.com/event.php?eventId=a1J9g0000004q7sEAA) says its about  _exploring downward in ourselves to resolve our deep-seated assumptions, fears and patterns in order to grow upward into our best selves._

He says modern leaders take a self-aware, growth mindset approach to lifes challenges.

Self- Awareness

Modern leaders understand that people are more likely to be self-motivated when given autonomy in a supportive environment.

A Melbourne Uni study said **intrinsic motivation** was more likely when workers:

- Can freely choose to pursue their work activities.

- Feel they can master their tasks.

- Are surrounded by important and supportive people like managers, mentors, peers and friends, finding a sense of relatedness.

_"Our study showed that autonomy support leads to positive outcomes like_[ _intrinsic motivation_](https://phys.org/tags/intrinsic+motivation/) _, wellness, engagement and more committed and loyal employees,"_ explains Melbourne Graduate School of Education study author Gavin Slemp. \(4\)

Self -Motivation

Modern leaders dont stick to ideas that are obsolete.

Rejecting the fixed mindset of traditional leaders, the modern leader practices [rethinking](https://www.thegrowthfaculty.com/blog/growthmindsetrethinking) or unlearning.

_Rethinking isnt just disagreeing with others; its learning to disagree with ourselves. _ Adam Grant

Adam Grant, author of _Think Again_ and _Originals_ , told our 2022 masterclass that people who practise rethinking:

Growth Mindsetand Rethinking

Are constantly aware of the limits of their understanding.

Doubt what they know.

Are curious about what they dont know.

By networking, reading widely and investing in [online learning platforms](https://join.thegrowthfaculty.com/growthfacultypass/), modern leaders keep up-to-date with the latest leadership ideas and thinking.

Update their views based on new data.

The agility, resilience, and adaptability of a modern leader is seen in their approach to problem solving.

As Kieran Flanagan and Dan Gregory say in _Forever Skills,_ such leaders see **problems as where opportunities hide**.

They say people will always be in demand who can:

- Learn to **love problems**.

- **Think in questions** , not statements.

- **Look for answers,** not the answer.

- **Do the work** \(creativity is a numbers game\).

- **Fail well.**

Instead of seeing problems as setbacks and roadblocks, the modern leader asks questions about any opportunities in the challenge.

_We will interview Kirstin Ferguson about her book Head & Heart: The Art of Modern Leadership in late February on the Growth Faculty book club. Keep reading for details at the end of this article._

Problem Solving

Daniel Coyle summarises the characteristics of successful cultures in _The Culture Code._

The same characteristics are present in the modern leader who sends clear messages of **safety, belonging** , and **high expectations** to their team.

_You are part of this group. This group is special. I believe you can reach those standards._

Heres how they do it:

What Are the Characteristics of a Modern Leader?

A [positive workplace culture](https://www.thegrowthfaculty.com/blog/positiveworkplaceculture) is not just the absence of a [toxic work culture](https://www.thegrowthfaculty.com/blog/Toxicworkplaceculture). It is being proactive on wellbeing.

A good example of this is Vitaco Health Group, known for nutrition and supplement brands Musashi, Aussie Bodies, Nutra-Life, and Healtheries.

Vitacos Chief People and Culture Officer Lucinda Warren is a modern leader taking wellbeing seriously.

She and her team are embedding a comprehensive wellbeing program called **Six Ways to Wellbeing.** Here are the 6 ways:

- **Keep Learning -** Encourage new experiences, see opportunities, surprise yourself.

- **Be Active -** Do what you can, enjoy what you do, move your mood.

- **Take Notice -** Remember the simple things that give you joy.

- **Give -** your time, your words, your presence.

- **Connect -** Talk and Listen, be there, feel connected.

- **Nourish -** Fuel to be at your best today and all your tomorrows.

Modern Leaders Focus on Wellbeing

Microsoft CEO **Satya Nadella** , the epitome of a modern leader, is known for being excited about the power of empathy in leadership.

As _Forbes_ points out, empathy is mentioned 53 times in his book [_Hit Refresh_](https://www.amazon.com/Hit-Refresh-Rediscover-Microsofts-Everyone-ebook/dp/B01HOT5SQA) _._

In an [interview](https://knowledge.wharton.upenn.edu/article/microsofts-ceo-on-how-empathy-sparks-innovation/) with [ _Think Again_ author Adam Grant](https://www.thegrowthfaculty.com/blog/adamgrantleadershipskills) Nadella said that empathy was **a wellspring for innovation** since innovation comes from ones ability to grasp customers unmet, unarticulated needs.

Kirstin Ferguson \( _Head and Heart: The Art of Modern Leadership_ \) suggests a lack of empathy can keep leaders **disconnected** with those around them. Empathy is a sign of [emotional intelligence](https://www.thegrowthfaculty.com/blog/emotionalintelligence) that opens us up to diverse ideas and experiences.

_Modern leaders recognise it is in those differences where value can be gained and incorporated into our decision-making to drive better outcomes for all._

Modern Leaders Practice Empathy

Modern leaders are multiplier leaders. That is, they **assume intelligence** in their team members. They appreciate and respect their strengths and abilities, and as a result they score high on [employee engagement](https://www.thegrowthfaculty.com/blog/leadershipemployeeengagement).

Here are 5 [Multiplier traits](https://www.thegrowthfaculty.com/blog/multipliersanddiminishers) to try to maximise in your team leadership.

- **Talent magnet**  Attract and optimise talent.

- **Liberator**  Create space for best thinking and demand best work.

- **Challenger**  Extend stretch challenges.

- **Debate maker**  Drive sound sound decisions through rigorous debate.

- **Investor**  Instill ownership and accountability.

Modern Leaders Empower

Remote and hybrid work has highlighted the importance of **cooperation** in the workplace.

Teams and their leaders have had to negotiate days in office, meeting protocols, reporting methods, use of digital communication tools, and even the concept of leisure time.

In [ _CEO Excellence_](https://www.thegrowthfaculty.com/blog/CEOExcellenceMckinsey) , McKinsey & Co senior partners explain that great teamwork requires:

- **Alignment on direction**  a shared belief about what the company is striving towards and the role of the team in getting there.

- **High-quality interaction** , characterised by trust, open communication, and a willingness to embrace conflict.

- **Strong sense of renewal,** meaning an environment in which team members become energised because they feel they can take risks, innovate, and learn from outside ideas.

Modern leaders work hard to promote teamwork and **cross-functional collaboration** \(i.e. they dont stick to siloed departments\).

Modern Leaders Are Cooperative

Probably the most important trait in the post-pandemic leader is [adaptability.](https://www.thegrowthfaculty.com/blog/adaptabilityinworkplace)

The modern leader must adapt to worker shortages, worker ambivalence, a hybrid workforce, supply and cost challenges, technology and disruption, mental health issues, and an uncertain future.

Executive coach John Spence told our masterclass that IQ, EQ, and AQ are emerging as key characterics of the modern leader.

**AQ stands for adaptability \(or agility\) quotient**. It is our aptitude for successfully navigating change.

In a VUCA world John suggests countering volatility with **vision** , meeting uncertainty with **understanding** , reacting to complexity with **clarity** , and fighting ambiguity with **agility**.

Modern leaders are adaptable

Different [leadership styles](https://thegrowthfaculty-my.sharepoint.com/personal/christine_growthfaculty_com/Documents/o%09https:/www.thegrowthfaculty.com/blog/leadershipstyles) work for different situations, but some types of leadership may be more suitable in the modern workforce than others.

These include **transformational** leadership, **adaptive or agile** leadership, **servant** leadership, and **authentic** leadership.

Lets have a look at each, and you may also like to read about studies on [men and women in leadership](https://www.thegrowthfaculty.com/blog/menandwomeninleadership).

What Modern Leadership Styles Make a Difference?

Transformational leaders inspire people to achieve unexpected or remarkable results by inspiring them with vision and purpose.

Transformational leaders typically perform **4 distinct behaviours \(the four Is\):**

- inspirational motivation

- idealised influence

- intellectual stimulation

- individualised consideration.

Transformational leadership enhances commitment, involvement, loyalty, and performance of followers. Followers emulate and exert extra effort for this type of leader. \(5\)

Transformational Leadership

In a competitive, disruptive, fast-changing world, a leadership style that can **cope with the new** and unknown is required.

Adaptive leaders are great with people, and capable of shifts that move an organisation towards a future state.

For example, with such changes as work from home and the war on talent, an adaptive leader creates the sort of workplace that will attract and retain the best talent.

Adaptive leaders tend to be **open-minded,** armed with a growth mindset, have high EQ, and are committed to achieve goals.

Adaptive or Agile Leadership

Research published in _ScienceDirect_ shows 3 features make up the essence of servant leadership:

Servant Leadership

Starkly different to other leadership styles, servant leaders have an orientation towards others. Their motivation is not focused in on themselves. Its about someone or something other than the leader.

Motive:

Servant leaders use one-on-one interactions with followers to help them grow in areas such as their psychological wellbeing, emotional maturity, and ethical wisdom.

Mode:

With a mindset reflecting that of a trustee, servant leaders ensure that both their followers and other resources within the organisation will be responsibly cultivated and grown.

Mindset:

Being an authentic leader is about being genuine. Its about integrity. Its about sincerity. Like the ethical leader who has a conviction to **do the right thing** , the authentic leader **values transparency** and strong values, and also assumes positive intent in others.

They make sure everyone is noticed and participating. The authentic leader is self-aware, empathetic, and looks for opportunities to express genuine gratitude and appreciation.

Authentic leadership

As Kirstin Ferguson says, modern leadership is about leading with the **head** \(curiosity, wisdom, perspective and capability\) and the **heart** \(humility, self-awareness, courage and empathy\).

We will **interview Kirstin Ferguson** about her book _Head & Heart: The Art of Modern Leadership _in late February on the Growth Faculty book club. [Save your spot now](https://www.thegrowthfaculty.com/event.php?eventId=a1J9g0000004p8OEAQ). \(Note: This event is included in the [Growth Faculty Pass](https://join.thegrowthfaculty.com/growthfacultypass/) for members\).

_If you'd like to increase your professional and personal development why not consider becoming a_[ _Growth Faculty Pass_](https://join.thegrowthfaculty.com/growthfacultypass/) _holder? Unlimited access to 40 live virtual masterclasses and Global Headliner virtual events - PLUS year-round leadership content at On Demand with videos, podcasts and book summaries. Join a community of knowledge seekers who are inspired by the best._[ **_See who's up next_**](https://www.thegrowthfaculty.com/?promoCode=Blog#liveevents)[ **_._**](https://growth.lightning.force.com/lightning/r/Blog_Post__c/a1d4G000004oYwKQAU/view)

References:

1\. _36 Powerful Leadership Statistics \[2023\]: Things All Aspiring Leaders Should Know_ , Zippia

2\. _Leaders are grown, not born._ , Korn Ferry HayGroup 2016 study

3\. Greg Netzer, 2021, _To Be an Effective Modern Leader, Cultivate These Five Traits_ , XPlane website

4\. Linda Mcsweeny, 2018, _Allowing employees to be self-driven improves performance, study shows,_**** University of Melbourne.

5\. _Transformational leadership_ , Wikipedia

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What Does it Mean to Be a Modern Leader?

We look at the qualities and characteristics of a modern leader

Keep informed
Stay Inspired

What Does it Mean to Be a Modern Leader?

We look at the qualities and characteristics of a modern leader

Keep informedStay Inspired

Keep informed
Stay Inspired