Recent U.S. survey data shows hybrid work may be _worth a 7% pay rise_ to workers, and about 40% of WFH workers would _seek another job_ if their boss required a full return to the office.(1)

Welcome to the new world of work, where leaders are asked to be more flexible and collaborative as hybrid/remote work beds in. 

As always, our speakers can offer their latest insights to help.

Here we share Keith Ferrazzi's 4 pillars of change and 5 tools for leading a hybrid workforce.

_"I want you to be ambassadors of moving forward."_

So asked Keith Ferrazzi of today's masterclass delegates at Competing in the New World of Work.

The bestselling author, speaker, and founder of [Ferrazzi Greenlight](https://ferrazzigreenlight.com/) did research with 2000 organisations, and shared **4 pillars of change** which successful leaders dial up to thrive in the new world of work.

**Foresight:** They look around corners. Aerospace company Lockheed Martin was alerted to potential disruption months _before_ the pandemic was declared thanks to its 5-minute risk/opportunity question-asking session each month ( _Is there a growth opportunity we could miss? Is there a risk that could bite us in the butt?_ ) _._ An executive raised the alert of a new virus, and spurred Lockheed to action that saw them ready to go fully remote by February 2020.

**Agility:** They run organisations that adapt and pivot to suit the moment.

**Inclusion:** They design for collaboration and real inclusion. Successful leaders value _answers_ more than _job titles._ Tech tools are used to ensure inclusiveness.

**Resilience**. They work hard to not lose their culture when sprinting a marathon.

4 pillars of change

Keith Ferrazzi told the true story of UK school student Tilly Smith, who, in 1946 remembered a fact from her geography class that helped her recognise foaming waters off Hawaii as early signs of a tsunami. She convinced her parents that a tsunami was imminent, and their actions meant they and most of the villagers were saved.

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This busts the myth that you need authority to lead, says Keith Ferrazzi. It's also leveraging the wisdom of the tribe. Foresight and crisis agility were also needed during the pandemic, but they can be nurtured ongoing. One way is to use internal (and external) crowdsourcing to identify **opportunities and risks** and for suggesting ideas. As the saying goes, "None of us is as wise as all of us."

Myth: You need authority to lead

Here Keith Ferrazzi asks us to rethink what a leader and a team are. In the new world of work, when workers are remote or hybrid and change is constant:

**Co-creation** is more vibrant than consensus or buy-in. Your team are those individuals who you need **to get the job done** , not those who report to you.

**Multiple teams** may be needed to achieve goals.

**WIIFT** (**What's In It for Them?)** is essential for joyful collaborations.

**Agile** (short sprints of work) is the new operating system for the future.

**Candour, humility, and generosity** are needed.

Rethinking leader and team

The most innovative organisations collaborate by seamlessly integrating **humans, automation,** and **AI tools**. 

They manage their team's health, and actively monitor it. 

They communicate in a streamlined manner that's fit for purpose. 

And they have a growth mindset that supports continuous improvement.

Here are 5 recommended tools to achieve this:

5 tools for leading more effectively in a hybrid workplace

Asynchronous video (not existing or occurring at the same time) is ideal for hybrid and remote teams and is as easy as pressing the record video button. 

"Asynch" video  can be used to prepare for meetings, to support and foster collaboration, to support decision making and ideation, to feel heard and maintain relationships.

Asynch video

Before pulling hybrid/remote/in-office people into a meeting, send them a Google Docs or Sharepoint (or similar) spreadsheet that **lists the problem** and asks them for **input and ideas**. Have them challenge the question or challenge the answers. Headers may read:

_What bold ideas might we explore to truly breakthrough?_

_What are the challenges groups might have with this?_

_Who needs to participate for greatest insight and innovation?_

_Who will be impacted?_

_What information is needed?_

_What are proposed timelines and sequences?_

Decision board

To build a team which can work together whether remote/hybrid or in-office, [psychological safety](https://www.thegrowthfaculty.com/blog/psychologicalsafetyedmondsonfearlessworkplace) is essential. Try using breakout rooms more often (people feel more confident in smaller groups). Make it clear it is a **safe and inclusive group** where it is safe to challenge some of the thinking, safe to contribute ideas, and safe to try new things.

Psychological safety

Either over video or in-person, have a team member present for 15 minutes on:

*   _What have we done? Where are we struggling? What's next?_

Move into breakout rooms for 15 minutes to discuss:

*   _What challenges do we see? What innovations can we offer? How can we help?_

Breakout groups report for 15 minutes. Topic owner accepts feedback with yes, no, or maybe.

Bulletproofing

A combination of all of the above, asynch bulletproofing uses asynchronous video of a presenter explaining a particular problem, idea, or challenge, and a Google-docs-style decision board can be populated with ideas and answers:

*   _What challenges do we see that you might have? What innovations can we offer? Where can we help?_

......and asynch bulletproofing

Hybrid work and remote work need not cause strains in personal wellbeing or a feeling of connectedness. The key message from Keith is to connect as humans first.

**Do an energy check-in**. On a regular basis ask your colleagues: _What is your energy level on a scale of 0-5?_ 

**Sweet and sour**. _What's going on in your life sweet and sour?_

**Dinner**. Hold a personal/professional bonding dinner.

Energy check-in

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Reference:

1\. Australian Productivity Commission Working From Home research paper

5 tools for leading more effectively in a hybrid workplace

Keith Ferrazzi masterclass on competing in the new world of work

Keep informed
Stay Inspired

5 tools for leading more effectively in a hybrid workplace

Keith Ferrazzi masterclass on competing in the new world of work

Keep informedStay Inspired

Keep informed
Stay Inspired